Occasionally Pozotron users upload a script and an audio file into Pozotron, then see their proofing page with large segments of the script missing or highlighted all in red underlined text.
This issue is usually caused by large sections of the audio file being devoid of sound and simply filled by silence or room tone. This can sometimes happen during the audio export process from a DAW.
To resolve this issue, the audio file will need to be fixed in a DAW to remove the silent segments and reupload into Pozotron as a new chapter in your project.
Or, you can follow the steps outlined in this how-to video by our Director of Outreach Ryan Hicks.
Pozotron also recommends users conduct a final audio check before exporting from your DAW to ensure no audio is missing from your file.
If following the steps above do not resolve your issue, please contact the Pozotron Support Team at help@pozotron.com.